KACE® Cloud
Release Notes
September 2026
These release notes provide information about the latest KACE Cloud release.
About KACE Cloud
KACE Cloud allows you to quickly enroll devices, manage their inventory, and apply required configurations and policies. You can interact with managed devices using a standard set of commands, such as resetting a password or locking a device, as needed. This cloud-based product helps you implement your entire device management solution quickly, ensuring that managed devices follow your organization's guidelines and standards while protecting your data integrity.
This release contains one new feature and a number of resolved issues.
New features
The following new feature is introduced in KACE Cloud:
Apple Declarative Device Management (DDM)
KACE Cloud now uses Apple DDM to deploy software updates to macOS and iOS devices.
Enhancements
The following is a list of enhancements implemented in KACE Cloud.
Payload Caching Settings are now configurable
Settings are now configurable in the Admin Portal per tenant and per device.
Google EMM and AMAPI Improvements
KACE Cloud now supports Google's 2026 Android Enterprise requirements, including:
- Enrollment with Managed Google accounts
- Support for KACE Managed Projects in AMAPI integrations
- Migration to Managed Google domains
- Upgrading existing enterprise configurations to Managed Google accounts
- Enterprise Factory Reset protection
- Credential Manager restrictions
- Kiosk mode enrollments
Restriction Set Versioning
Restriction Set configurations now support versioning for more accurate deployment.
For complete information, visit the KACE Cloud Help Center.
Resolved issues
The following issues are addressed in this release.
Table 1: General resolved issues
| Resolved Issue | ID |
|---|---|
| Fixed multiple Android agent crashes during device management operations | 654694 |
| Fixed a display issue with long text in custom fields | 654701 |
| Fixed an issue that could leave Apple configurations installed but unmanaged | 654715 |
| Added a DEP option to prevent restored devices from reusing backup profiles | 654742 |
| Fixed an issue where command status notifications did not clear automatically | 655294 |
| Fixed an issue that could prevent new tenant creation | 655577 |
| Fixed an issue that could prevent Android AMAPI enrollment | 656251 |
| Fixed an issue that prevented deployment of web apps with large icons | 657790 |
| Improved enforcement of agent cache storage limits | 657810 |
| Fixed an issue that prevented MFA from being enabled for new tenants | 658301 |
| Fixed an issue that prevented library apps from appearing in iOS and macOS VPN configurations | 658883 |
| Improved error messages for download failures caused by insufficient disk space | 659283 |
| Fixed an issue that prevented "+" characters in administrator email addresses | 659467 |
| Added a confirmation prompt when removing device labels | 659490 |
| Improved validation and feedback for script dependency uploads | 659512 |
| Fixed incorrect Android app size information displayed in device inventory | 660960 |
| Fixed an issue applying labels to multiple devices when some devices already had the label | 660965 |
| Fixed an issue deploying Apple restriction configurations to multiple devices | 702613 |
| Fixed an issue where edited scripts could fail when re-run | 716660 |
| Fixed a download verification issue caused by file size changes | 719199 |
| Fixed an issue affecting certificate-based Wi‑Fi authentication on Apple devices | 736338 |
| Fixed unnecessary inventory collection error messages after successful scans | 736612 |
Known issues
The following issues are known to exist in this release.
Table 2: General known issues
| Known Issues | ID |
|---|---|
| Duplicate Patch Deployment records logged in Device History | 654592 |
| Account configurations containing special characters fail on iOS devices | 654617 |
| Windows Firewall status may not be accurate if inventory occurs immediately after the device starts. | 754124 |
| Android AMA devices pre-enrolled or added to Zero Touch using the IMEI do not match up to "Discovered" device record when enrolled. These devices should use the serial number. |
754222 |
| Unable to remove managed "System CA Store" certificates | 754528 |
| Remote Access sessions history list shows unenrolled devices as 'Unknown' | 754854 |
| Updating iOS Restriction Set to change kiosk app fails when already applied to device | 754963 |
| Some certificates deployed to Windows devices may be installed to local user rather than local computer | 755053 |
| Agent Inventory fails to save some apps with long version numbers and names | 755067 |
| Admin cannot send Inventory requests to Apple devices in "Enrolling" state | 755130 |
| Device patching manifest generation can time out if Patch Filter includes all superseded and inactive patches | 755585 |
| Configuring RMM Code for Splashtop on macOS devices takes multiple attempts | 756025 |
| Device history record not updated if user denies Location Request on Android Work Profile device | 756151 |
| AMAPI enrollments with a Managed Google Account may not populate Google account association details if Managed Google sign-in is disabled | 758461 |
| After updating AMAPI settings or silent enrollment tokens, Zero Touch profiles require a sync with Google for changes to take effect | 762008 |
Supported platforms
MDM managed devices:
The following operating systems are supported for MDM managed devices:
Android:
- Android 14.0+
Apple:
- iOS, iPadOS, tvOS15+
- macOS 13+
Windows:
- Windows 10 Professional, Enterprise, Education, 1709 or later
- Windows 11
Registered Devices:
KACE Cloud uses an agent to deliver some management functionality to Windows and macOS devices. Windows and macOS devices can be partially managed without an MDM connection through device registration. The following operating systems are supported:
Windows:
- Windows Server 2016 (Standard and Datacenter Editions with .NET Framework 4.7 or later)
- Windows Server 2019, 2022, 2025 (Standard and Datacenter Editions)
- Windows 10 Professional, Enterprise, Education, 1709 or later
- Windows 11
|
NOTE:32-bit versions of Windows are unsupported by KACE Cloud Agent. |
Apple:
- macOS 13+
Browsers:
The following browsers are supported:
- Google Chrome 109+
- Microsoft Edge 118+ (Not supported on mobile devices.)
- Mozilla Firefox 119+
- Apple Safari 12+ (Mac only)
- Opera 15.6+
System-provided mobile administrative applications are not currently available.
Product licensing
Subscription and licensing information is managed from the Settings page in KACE Cloud. It includes information on paid and trial subscriptions, licenses, start and end dates, available licenses, and more. For details, see About subscriptions and licensing.
More resources
Additional information is available from the following:
- Online product documentation: KACE Cloud Help Center
- Product videos: How-to Videos
About us
Quest Software creates technology and solutions that build the foundation for enterprise AI. Focused on data management and governance, cybersecurity and platform modernization, Quest helps organizations address their most pressing challenges and make the promise of AI a reality. Around the globe, more than 45,000 companies including over 90% of the Fortune 500 count on Quest Software. For more information, visit www.quest.com or follow Quest Software on X (formerly Twitter) and LinkedIn.
Technical support resources
Technical support is available to Quest customers with a valid maintenance contract and customers who have trial versions. You can access the Quest Support Portal at https://support.quest.com/kace-cloud/current.
The Support Portal provides self-help tools you can use to solve problems quickly and independently, 24 hours a day, 365 days a year. The Support Portal enables you to:
- Submit and manage a Service Request
- View Knowledge Base articles
- Sign up for product notifications
- Download software and technical documentation
- View how-to-videos
- Engage in community discussions
- Chat with support engineers online
- View services to assist you with your product
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KACE CloudHelp Center
Updated - September 2026